Privacy Policy
At Transcend Kinesiology and Wellness, we value the privacy of our clients and are committed to protecting your personal information. We recognise the importance of maintaining confidentiality and have implemented measures to ensure the security and integrity of your personal data.
What information do we collect?
We collect personal information, which includes your name, email address, and health history, including your date of birth, current and past health concerns, and treatment notes from our sessions together.
Why do we collect this information?
We collect this information to provide the best possible quality of service and treatment for you. We use it to:
- Keep a record of our work together
- Keep your contact details up to date
- Identify and understand your needs
- Contact and communicate with you
- Administer and bill our services
- Comply with laws, regulations, and legal obligations
- Communicate with you about new and existing products or services
How do we store your information?
We store your personal information in a secure environment, both digital and physical. We use secure methods to protect your data from unauthorized access, disclosure, or destruction.
How do we use cookies?
We use cookies on our website to personalise your experience and improve our services. Cookies are small text files that are stored on your device. You can choose to disable cookies or set your browser to alert you when cookies are being sent.
Do we share your information?
We do not share your personal information with third parties without your consent, except as required by law. We may share your information with regulatory authorities, courts, or tribunals in accordance with the law.
How can you access and correct your information?
You have the right to access and correct your personal information at any time. Please contact us to request access or correction.
How can you complain about a breach of privacy?
If you believe that your privacy has been breached, please contact us directly. We will investigate and respond to you within a reasonable time frame.
Your rights
You have the right to:
- Choose not to provide personal information
- Restrict the collection or use of your personal information
- Access your personal information in certain circumstances
- Correct inaccurate or incomplete personal information
- Lodge a complaint about a breach of privacy
Changes to this policy
We reserve the right to amend this privacy policy from time to time. Any changes will be posted on our website. Please review this policy regularly to ensure you are aware of any changes.
Contact us
If you have any questions, concerns, or complaints, please contact us via our general inquiries form or phone number. All conversations will remain confidential and actions towards resolving your issues will be handled in an appropriate manner.
This privacy policy was last updated in 2023.